Umrah is bought in conversation, so the funnel starts one.
Around 99% of acquisition ran click-to-WhatsApp. Campaigns were split by package and by English and Arabic, each with its own tracking code.
When cheap enquiries stopped turning into bookings, the audience, hook and price presentation changed before the budget did.
AED 21 → AED 7 per conversation. ~7% close rate in the peak month.
Full case study in progress